COVID-19

March 24 Update

Dear Ultimate Kids Families,

It has certainly been a tough few weeks. Last week we shared that we had hoped to reopen our facilities to our families in April. The evolution of the COVID-19 pandemic has led Governor Cooper, this week, to close our facilities and the facilities of all others in our industry.

Today, walking through our dark and quiet facilities was more difficult than any of us could have imagined. The usual joyful chatter of children having fun while learning was substituted with silence. Sad does not even begin to capture the emotion. We miss our routines, our gym families, and most of all the children we teach.

Over the past few days we have been overwhelmed by words of support via email, phone, and social media. It has given us encouragement and hope, from our caring and loving community, that we can continue to work through this crisis together.

Graciously, several of you have asked how you can help us through this difficult time. We have been truly touched by the generosity offered to us. We fully realize that we are not the only ones who have suddenly found themselves in this predicament. We understand, and certainly do not want to add stress to your current situation.

One of our immediate goals is to ensure our amazing staff are taken care of. We have cut all expenses to the bare bones for the time being. Any tuition we receive will help us maintain until we reopen. And one thing remains sure - we WILL reopen our doors to our students, families, and the community, and we will emerge stronger than ever. Ultimate Strong!

We have had several people contact us and ask “what happens next?” For the classes missed in March, we have issued a makeup token to your family’s account. These can be used toward any one-hour class, once “in-person” classes resume. For example, if your child is scheduled to attend class on Monday, you would attend your regularly scheduled class. Then you could use their makeup token to schedule another class that same week.

For April, we are providing online learning for all of our students. Thanks to the help of our tremendous staff, we have developed an online program to not only keep your children moving, but also to help them refine their skills at home, help them become stronger and more flexible, work to improve their balance and coordination, assist them one on one, and give them a chance to connect and interact live with our professionally trained staff. Your children/athletes will have the opportunity to not only take live online classes once a week, but can join multiple classes per week as offered. We will also include pre-recorded videos for them to follow, as your schedule allows.

The department leaders will be sending a detailed schedule for your program, later this week, with information on when classes will be offered, how to sign up, and exactly what you can expect day to day from our instructors. We know that this is a tough time for many and, because of that, we are offering this online training to each of our families for only $46 per child/athlete. This will be charged automatically on April 1st, 2020 in lieu of the typical $76 tuition. If you have another athlete at home that has not been taking classes with us but you would like to sign them up for online instruction, we would love to have them. Simply login to your family portal, and register them.

For families who are able, we need your support now more than ever. For anyone willing to pay their normal $76 monthly rate for April and May ($152 total) by April 1st, 2020, we are offering the online training program (discussed above), and makeup classes for all of the classes missed in April (and any potentially missed in May). Also, as a “thank you,” we are offering 15% off of your monthly class tuition from June through December. If you are willing and able to commit to this, please email our front office at office@ultimate-kids.com and let them know by March 31, 2020.

Again, we appreciate the overwhelming support we have been receiving. If you are not doing so already, please follow us on Facebook, Instagram, and YouTube. Even if you are unable to commit financially, you can greatly help our company by commenting and interacting with our social media post, resharing posts, pictures, and videos, and writing rave reviews about Ultimate Kids. We would love for you to tag us in your social media posts that demonstrate how your child is training and staying active using our online resources.

We miss your children and look forward to seeing you all again soon!

~ The Ultimate Kids Ownership Team
Dan Keane, Heather Carr, Scott Lineberry, and Tom Newton


March 20 Update

Dear Ultimate Kids Families,

We have missed your children this week. It has been quite a different week for all. Please know we are thinking about you, and cannot wait to reach the point when we can be all together again.

At this time, in step with the nation's efforts, we are following the President's and Governor's recommendations and mandates, and will continue to remain closed for classes and activities through March 31st, 2020. Please know that during these unprecedented times that your support in Ultimate Kids is very much needed, for all of the staff/families we employ. Team athletes, your coaches have already begun communicating with you pertaining to your training plans in the coming week.

We are beyond fortunate to have an amazing staff. They have been working hard to find new, innovative ways to teach and interact with your kids. This week the staff also spent hours deep cleaning the gym, looking for ways to connect while we are closed, making and editing videos for your kids to watch and do at home, creating activities for them to enjoy, using resources to continue training physically and mentally. We have been nothing but proud to see what could be a dark moment for our company, shine brighter because of these fantastic coaches. For day to day updates on what is going on at Ultimate Kids, be sure to follow us on Facebook and Instagram.

We are also excited to unveil a video resource for all of our members! Please visit Vimeo. Type in the password Tumblebees to access any of the program albums for instructional, informational, and fun videos for your students/athletes.

Stick with us! We need your support now more than ever. All of the classes missed will be allowed to be made up through the end of the summer. We have plans to add more class options and flexibility for make-ups.

We also are implementing new adjusted schedules to reduce the number of athletes in our facility at one time, allow for thorough cleanings between classes, offer more time options during the day, and give more flexibility and chances for students/athletes to take class during each week.

Once again, thank you for all of your support during this time!

~ The Ultimate Kids Ownership Team
Dan Keane, Heather Carr, Scott Lineberry, and Tom Newton


March 16 Update

Dear Ultimate Kids Families,

Effective today, Monday, March 16th, 2020, Ultimate Kids will temporarily suspend all classes and activities, at least until Sunday, March 22nd. Team families, your head coaches will be contacting you all directly.

Please know that this was not an easy decision as nothing brings us greater joy than having your kids in our gym. We have been meeting around the clock with internal and external resources, all in an effort to make the most sound decisions for our families, our employees, and the people of our community. The number one goal of our company is, and has always been, to have happy, healthy kids. This philosophy continues to guide us as we face the challenge of responding to the Coronavirus (COVID-19), which has been declared a pandemic by The World Health Organization. We want to stress that there are no known cases of the Coronavirus at Ultimate Kids, we are simply doing this out of caution and to protect our families.

We won’t deny that this has been trying on all of us, our staff members, our leadership, the community as a whole. We would be foolish to think it wasn’t trying for you as you try to make informed decisions for your family. We thank you for walking through this with us and for your patience through it all.

We will continue to hold day camps for the remainder of the week, that we have committed to, in an effort to assist those families who have no choice but to work.

We are committed to taking care of our staff during this time as we value our employees as extended members of our family. We ask that you stay enrolled in classes knowing you are able to make-up all the missed classes you might have. We will offer options for make-ups, when we resume operations, through the end of the summer. We are also working on a series of videos made by our staff for your student/athletes to have while they are home. It is our hope this will continue to allow them to connect, and burn some energy at the same time.

We cannot wait for everything to go back to normal and to see all of the wonderful faces of your children again. One thing we DO know is this, too, shall pass. Things will go back to normal and until that time, we are all in this together. Ultimate Kids strong!

We understand the challenges this pause may create for you and your family. Our goal is to be part of the solution by limiting social contact. We appreciate your continued support through this difficult time. We know there will be some happy with our decisions and some who will scoff. We are trying our best to make the right decision.

We will continue to monitor and reassess the situation and will provide another update later this week. We look forward to welcoming you back to our facility in the near future.

~ The Ultimate Kids Ownership Team
Dan Keane, Heather Carr, Scott Lineberry, and Tom Newton

March 15 Update

Dear Ultimate Kids Families,

First, thank you all for your patience and support as we have been navigating our way through unchartered territory. Behind the scenes, we have been discussing, preparing, and planning for our UK emergency stages in regard to COVID-19. In light of the Governor’s and Department of Public Instruction’s announcement to close schools starting Monday, March 16th, Ultimate Kids has initiated our planned course of action.

Is Ultimate Kids open?

Yes. Ultimate Kids will remain open with some adjustments.

Beginning Monday, March 16th, we are modifying our programming to reduce the number of students and families in the building at one time.

  • All instructional classes are continuing as regularly scheduled until further notice. We ask all families to please limit the number of people accompanying their student/athlete to the facility to one person.
  • Competitive programs will receive correspondence from their Head Coaches for adjustments to their training schedules.

Steps we are taking to keep our families safe:

  • Sanitizing restrooms, counter tops, equipment, seating areas, door knobs, and commonly used areas frequently throughout each day.
  • Having a professional deep cleaning of our public areas completed multiple times a week.
  • Enforcing our illness policy with staff and students.
  • Providing hand sanitizer throughout Ultimate Kids for your use upon entry and exit.
  • Asking everyone to wash or sanitize their hands upon entry and exit of the building.
  • Asking all students/athletes to bring their own personal water bottles to class.
  • Limiting employees' business travel pending approval from ownership.
  • Continually updating plans in place for the potential next stages of the virus. We are meeting often to refine and adjust our plans and procedures as necessary.

NOTE: The two week school closure is mandated by the Governor of North Carolina as a precautionary measure to reduce the spread of illness. Ultimate Kids is following the CDC recommendations for recreational centers with elective programming, and in some ways, going beyond the minimum. We ask all families to please limit the number of people accompanying their student/athlete to Ultimate Kids to one person.

What if I choose to miss class?

Our administrative staff has moved all expiration dates for make-ups to the end of August 2020. We will be liberal with make ups and will do all we can to accommodate the families we serve. Make-ups can be made, with prior arrangements, in another class during the week or continue to use TumbleTime. Families will simply need to call or email to schedule their child(rens) make-up classes.

Will other programming still be available?

Yes. We plan to host our scheduled College Night on Thursday, March 19th from 9-11pm and Teen Night on Saturday, March 21st from 6-8pm at our Ultimate Team Training Center. Numbers will be limited for both events.

We also plan to host TumbleTimes on Friday, March 20th from 4-5pm for preschoolers, and 5-7pm for school agers, as well as Parents Night Out on Saturday, March 21st from 6-9pm.

Our rock climbing facility will also be implementing an adjusted schedule with modifications on the number of members climbing at one time.

Will there be camps to assist working families?

Ultimate Kids is offering School’s Out camps to our community members. We have consulted the CDC guidelines and put a lot of thought into this decision. We support social distancing whenever possible, but we know that the decision to close schools puts many families in very difficult and stressful positions. We will offer limited spaces (based on CDC recommendations) at School’s Out camps for the next few weeks. A separate email will be sent with specific information about these camps. You are also be able to access that information on our School's Out Camp Page.

We realize this is a challenging time for many, as it has been for us as well. Please do not hesitate to call or email if you have any questions. We are here to help!

As always, we thank you for your trust in us and will continue to update you frequently.

-The Ultimate Kids Ownership Team

March 13 Update

Dear Customers of Ultimate Kids:

At Ultimate Kids, the health and safety of our children and families are of the utmost importance. In light of the recent developments with the Coronavirus (COVID-19), we want to update you on the protocols we have in place to help prevent the spread of germs, as well as measures you can take to help keep you and your family safe.

COVID-19, like other human coronaviruses, has symptoms similar to the common cold or flu. Some people experience mild illness while others become very sick. The following symptoms may appear 2-14 days after exposure to the virus.

Fever
Cough
Shortness of breath

The American Academy of Pediatrics (AAP), an organization of 67,000 pediatricians dedicated to the health of all kids, is closely monitoring the virus and has made the following recommendations for staying well. These recommendations have also been endorsed by the CDC, Oregon Health Authority, and other public health experts.

  • Wash your hands often with soap and water for at least 20 seconds. If you cannot wash your hands, use an alcohol-based hand sanitizer that contains at least 60% of alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick or becoming sick.
  • Cover your cough or sneeze with a tissue (not your hands) and throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Below are some of the protocols we have in place as well as additional measures we are implementing to help protect our Ultimate Kids family:

  • Our gym is professionally cleaned twice a week, which includes deep cleaning and sanitization. Additional focus has been placed on high use areas and surfaces.
  • We have sanitization stations throughout the gym and cleaning supplies onsite that staff use to do additional disinfection throughout the day, everyday.
  • All props and materials used for gymnastics classes, Preschool Play, After School Care, and camps are cleaned and disinfected daily.
  • Staff are exercising diligent hand washing practices. We have extra coaches available at all times so that staff are able to stay home when they are sick or becoming sick.

At this point, we plan to remain open as normal, throughout the duration of this event. We will hold classes, team practices, birthday parties as scheduled, and will also offer day camps in the event they are needed to assist our families seeking care. We know that there is nothing better for the immune system than physical activity and will keep providing this service as long as we are able.

We offer makeup classes and open gym credits so that families can keep their children home when they are sick.

We ask that all athletes bring a personal water bottle with them to practice, as we will be shutting off the water fountains for the next short while.

We ask all families to exercise good hygiene practices and keep your child home from class if they are experiencing symptoms of a cold, flu, or other illness. Please contact our front desk to report an absence prior to the start of your class to receive a makeup class or open gym credits. We will continue to carefully monitor the news and developments related to this situation and will provide updates as appropriate.

We will update you as the need arises via email and social media. If you are not yet following us on facebook and instagram, please go ahead and do that for all of the latest updates.

We appreciate your attentiveness to this matter and your help in keeping our community safe!

Sincerely,
The Ultimate Kids Ownership Team

Ultimate Safe

Wellness Initiatives Against Flu and Coronavirus at Ultimate Kids
Elbow Bump Icon

NO HIGH FIVES OR FIST BUMPS:
We are now using "Olympic Elbow Bumps" to affirm accomplishments to students.

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CLEAN EQUIPMENT:
We clean lobbies, bathrooms, and gym equipment daily!

Wash Hands Icon

CLEAN HANDS:
Our Ultimate Coaches are directing students to use hand sanitizers or thoroughly wash hands before and after classes.

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ADULT CARE:
All adults are asked to wash/sanitize hands when they arrive. If an adult is not feeling well, please let staff know and we will help you take steps to care for you and those accompanying you.

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SAFE AT HOME:
If you child is sick, please keep them safe at home of see a doctor. For the safety of all our students and staff, we reserve the right to send home any student who comes to the gym not feeling well. We will be flexible with our class makeup policy during this time to best accomodate our families.


For more information on the coronavirus, visit the Center for Disease Control Website.